Start by familiarising yourself with our destinations: Sölden, Serfaus, and Längenfeld. Here’s a quick summary:
Once you decide on the destination, head to our booking engine and fill in your arrival and departure dates, along with how many people you’re travelling with. We’ll automatically match you with the best properties, and you can book directly with us. Alternatively, you can read more about the residences in Sölden, Serfaus, and Längenfeld to learn more about what they offer in detail.
Does A CASA offer free cancellation?
We understand that plans can change, which is why we offer flexible cancellation conditions for direct bookings. For stays between 1 December and 30 April, cancellations and changes are free of charge up to 60 days before arrival. For stays between 1 May and 30 November, this period is 30 days before arrival.
What happens if I want to cancel after the deadlines?
After these deadlines, or in case of a no-show, 100% of the apartment price will be charged (excluding final cleaning and local tax). If you booked through an external provider such as Booking.com or Expedia, the cancellation conditions of the platform apply.
What should I do to change my booking?
If you wish to make any changes, please do so in writing. We can only consider written inquiries. Make sure to let us know of any special requests before arriving, whether that’s extra beds, cribs, or pets. If these aren’t communicated in advance, they will be charged on arrival.
Does travel insurance cover hotel cancellation?
Yes! To protect yourself against cancellation costs, we recommend taking out travel insurance with Europäische Reiseversicherung.
Do you require a deposit to secure the booking?
Yes, to secure your booking, a 40% deposit of the total price is required. The remaining balance can be paid at check-in at our reception.
What are the payment methods at A CASA?
We accept cash, EC, VISA, MasterCard and AMEX.
How do I get the keys to my A CASA property?
When you arrive, please check in at the relevant A CASA reception between 4 pm and 8 pm:
I’m arriving after check-in hours. What should I do?
No worries! If you arrive after reception hours, your key cards will be stored in a safe. You’ll receive all arrival details by email before your stay, including instructions for using our automatic self-check-in terminals (JACK-IN or Ariane).
How it works:
Terminal Locations (Sleek Black Terminals)
Our team is happy to help you choose the right apartment, understand the booking process, or arrange additional services. Make sure to read through our Frequently Asked Questions.
Feel free to get in touch with us if you haven’t found the answer there.
